Growth that doesn’t depend on buying every customer again
Winning a customer is expensive. Keeping one is not. D2C retention marketing turns first-time buyers into repeat customers, which raises lifetime value and lets you afford more on acquisition.
What’s included
- Retention strategy and customer lifecycle mapping
- Email and SMS marketing with Klaviyo
- Welcome, abandoned cart, post-purchase and win-back flows
- Customer segmentation and CRM setup
- Repeat purchase offers, loyalty and referral ideas
- Reporting on repeat rate, LTV and revenue from retention
How to increase repeat purchases
Deliver a great first order, follow up at the moments customers are likely to buy again, recommend what naturally comes next, and give loyal customers a reason to stay. The right timing depends on your category, so we build flows around your actual repurchase data.
Why retention matters for scaling
When LTV rises, the CAC you can afford rises with it. That’s how retention connects to profitability and scaling.
Frequently asked questions
Do you work with Klaviyo?
Yes, Klaviyo is our main email and SMS platform for Shopify brands.